Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General questions


SSL is the acronym for Secure Sockets Layer and is the Internet standard security technology used to establish an encrypted (or safe) link between a web server (website) and your browser (i.e. Internet Explorer, Chrome, Firefox, etc…). This secured link ensures that the data/information that is passed from your web browser to the web server remain private; meaning safe from hackers or anyone trying to spy/steal that info. SSL is the industry standard and is used by millions of websites to protect and secure any sensitive or private data that is sent through their website. One of the most common things SSL is used for is protecting a customer during an online transaction.

To establish a secured SSL connection on a web server it requires an SSL Certificate to be properly installed. When completing the process to activate SSL on your web server you will be asked to complete a number of questions to verify the identity of your domain and your company. Once properly completed, your web server will create 2 types of cryptographic keys – one is called a Private Key and the other is called the Public Key.

The Public Key isn't a secret and it's placed into something called a Certificate Signing Request or most commonly referred to as the CSR. The CSR is a file that contains all the data of your details. Once this CSR is generated, you can begin the SSL application process. During this process, the Certification Authority (CA) will go through the validation process to verify your submitted details and then once verified will issue an SSL Certificate with your details and allow you to use SSL. Your web server will automatically match the CA issued SSL Certificate to your Private Key. This means you are now ready to establish an encrypted and secure link between your website and your customer's web browser. SSL protocol is complex, but the complexities always remain invisible to your customers. Instead the browser they are using provides them with a key indicator letting them know that their session is currently protected by an SSL encryption – sometimes it is the lock icon in the lower right-hand corner, or the addition of an "s" in https rather than just http, on high-end SSL Certificates, a key indicator is the green bar in the browser. Clicking on the indicators will display all the details about it. All trusted Certification Authorities issue SSL Certificates to either legit companies or legally accountable individuals.

The number of businesses that use SSL have increased tremendously over the past few years and the reasons for which SSL is used has also increased, for example:

  • Some businesses need SSL to simply provide confidentiality (i.e. encryption)
  • Some businesses like to use SSL to add more trust or confidence in security and identity (they want you to know that they are a legitimate company and can prove it)

As the reasons companies use for SSL have become wider, three different types of SSL Certificates have been established:

  • Extended Validation (EV) SSL Certificates
  • Organization Validation (OV) SSL Certificates
  • Domain Validation (DV) SSL Certificates

Extended Validation (EV) SSL Certificates are issued only when a Certification Authority (CA) checks to make sure that the applicant actually has the right to the specific domain name plus the CA conducts a very THOROUGH vetting (investigation) of the organization. The issuance process of EV Certificates is standardized and is strictly outlined in the EV Guidelines, which was created at the CA/Browser Forum in 2007, specifies the required steps that a CA must do before issuing an EV certificate:

  1. Must verify the legal, physical & operational existence of the entity
  2. Must verify that the identity of the entity matches official records
  3. Must verify that the entity has the exclusive right to use the domain specified in the EV Certificate
  4. Must verify that the entity has properly authorized the issuance of the EV Certificate

EV Certificates are used for all types of businesses, including government entities and both incorporated & unincorporated businesses. Takes about 10 days to issue.

You can get the Green Bar on your site by purchasing an Extended Validation certificate. These EV certs activate the Green Bar in the browser of your website to increase confidence and trust.
Some Certification Authorities do not have a Trusted Root CA certificate present in browsers, or do not use the root they own, and use a "chained root" in order for their SSL certificates to be trusted. Essentially, a CA with a Trusted Root CA certificate issues a "chained" certificate which "inherits" the browser recognition of the Trusted Root CA. These SSL certificates are known as "chained root" SSL certificates.
The end-user's browser requests a secure channel (via "https:") from the server, and then - if the server has an SSL certificate - the browser and the server negotiate their highest common encryption strength (e.g., 128-bits), and then exchange the corresponding encryption keys (this exchange is normally done using 1024-bit encryption strength). The 128-bit encryption key is then used for this particular instance of SSL, for all from-to exchanges between the browser and the server. The next https session will have a new session key. The certificate guarantees the security of the connection between the browser and the server. Once data is in the server, it is up to the server admin to make sure the data remains protected.
A CSR or Certificate Signing Request is the encrypted text that must be generated from the server that which the certificate is going to be used on. It contains the information that will be included in your certificate such as your organization name, common name (domain name), locality, and country. A private key is also created at the same time you create the CSR. You can generate CSR using our service
You can open ticket using our support portal, or write us e-mail from contact form.